This Privacy Policy explains how Ace My Exams, a company registered in England and Wales (Company No. 15947172), with its Registered Office at Highland House 165-167 The Broadway, London, England, SW19 1NE ("we", "us", or "our"), collects, stores, uses, and/or shares ("processes") your information when you use our services ("Services"). This includes when you:
Questions or Concerns? This Privacy Policy will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you still have questions or concerns, please get in touch with us at [email protected].
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
In Short: We collect personal information that you provide to us and information that is automatically collected when you use our Services.
We collect personal information that you voluntarily provide us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include the following:
When you use the MCAT Guru application, we also collect detailed information about your engagement and performance to provide our core service and improve your study experience. This includes:
In Short, some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit or use our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services (such as the date/time stamps associated with your usage, features used), and other technical details. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
The information we collect includes the following:
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information. We do not process sensitive personal information.
In Short, we process your information to provide, improve, and administer our Services, communicate with you for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short, We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with regulations, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. This section applies to you if you are in the EU or UK.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information:
In Short, We may share information in specific situations described in this section and/or with the following categories of third parties.
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts with our third parties designed to help safeguard your personal information. They can only do something with your personal information if we have instructed them. They will also not share your personal information with any organization apart from us. They also commit to protecting the data they hold on our behalf and retaining it for the period we instruct. The categories of third parties we may share personal information with are as follows:
We also may need to share your personal information in the following situations:
In short, we are not responsible for the safety of any information you share with third parties that we may link to or who advertise our services but are not affiliated with them.
The Services may link to third-party websites or online services (e.g., links to our social media pages or support articles). These websites, services, or applications are not affiliated with us and are not covered by this Privacy Policy. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. We cannot guarantee the safety and privacy of the data you provide to any third parties, and this Privacy Policy does not cover any data collected by third parties. You should review the policies of such third parties and contact them directly to respond to your questions.
In Short, We may use cookies and other tracking technologies to collect and store your information, primarily on our website.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information on our website (https://mcat.guru). Our Cookie Notice (or a specific section within this policy) provides specific information about how we use such technologies and how you can refuse certain cookies. This information is primarily used for website analytics and to improve your browsing experience.
In Short, If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services allow you to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned but will typically include your name, email address, and profile picture. We support login via Google, Apple ID, and Microsoft accounts.
We will use the information we receive only for the purposes described in this Privacy Policy or otherwise made clear to you on the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.
In short, we will keep your information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We will not keep your personal information for longer than twelve (12) months past the termination of your user account, unless required for legal compliance, fraud prevention, or resolving disputes.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
In short, we aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short, We do not knowingly collect data from or market to children under 18.
The MCAT Guru App is intended for users who are 18 years of age or older, as MCAT preparation typically involves individuals who are at least 18 and pursuing higher education. We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependents use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we may have collected from children under 18, please contact us at [email protected].
In Short, In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
You have certain rights under applicable data protection laws in some regions (like the EEA, UK, and Canada). These may include the following:
We will consider and act upon any request in accordance with applicable data protection laws.
Suppose you are located in the EEA or UK, and you believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your Member State data protection authority or UK data protection authority (the Information Commissioners Office - ICO: www.ico.org.uk).
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be expressed and/or implied, depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete it and its information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short, Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information provided below.
If you are under 18, reside in California, and have a registered account with Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please get in touch with us using the contact information provided below. Include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may be partially removed from all our systems (e.g. backups, etc.).
In Short, we will update this notice to comply with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice or directly sending you a notification within the App, prior to the change becoming effective. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
Ace My Exams
Highland House 165-167 The Broadway,
London, England, SW19 1NE
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. Please get in touch with us to request to review, update, or delete your personal information.
When you pay for our products and/or services, we utilize third-party services such as payment processors to process payments. It is important to note that we do not store or collect your payment card details directly. Instead, this information is provided directly to our third-party payment processors. Their respective privacy policies govern these processors processing of your personal information.
Our chosen payment processors adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS), as managed by the PCI Security Standards Council. PCI-DSS requirements are designed to ensure the secure handling of payment information and are endorsed by major credit card brands such as Visa, Mastercard, American Express, and Discover.
By using our paid products and/or services, you acknowledge and consent to the terms outlined in this Privacy Policy and the Privacy Policies of our chosen payment processors. We may update this Privacy Policy occasionally; any changes will be reflected on this page. It is your responsibility to review this Privacy Policy periodically for any updates. If you have any questions or concerns about our Privacy Policy, please get in touch with us at [email protected].